Because BLGH Studio specializes in handcrafted and natural-stone, we accept returns only for:
defective items,
items damaged during transit,
incorrect items received.
We do not accept returns for:
made-to-order items without default,
natural stone variations (color, veining, translucency),
items installed or modified,
custom sizing or custom finishes.
Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any lamps or related products returned must be in their original box, in a resalable condition and must not be used.
Unauthorised returns (without request before) will not be accepted.
The return shipping costs of the product are borne by the buyer if the product was not damaged.
Orders paid within 24 hours support unconditional cancellation. If an order is once shipped, no cancellations are allowed. Forced cancellations are subject to shipping costs.
The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.
Returned items must be:
unused,
uninstalled,
in their original packaging,
with all components included.
Damaged returns due to improper packaging may not be refunded.
Items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.
(1) Send an email where a description of the return reason and of the item you wish to return should be included, to feryel.blgh@gmail.com
(2) We will check your email.
(3) Once your return application approved, you will receive an email of return approval.
(4) If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.
(5) Please tell us the tracking number, tracking URL and photos by email after sending the item you wish to return (please provide a photo of the packaged item at the time of return to ensure that the returned light is one of our products).
(6) Once the returned item received, we will tell you by email whether the returned item is eligible according to art.2 and art.3 of the Return & Refund Policy. If so, we will issue a refund to the original payment method.
You may cancel your order within 12 hours of purchase.
After production begins, cancellations are no longer possible.
You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.
If your order has been shipped, it cannot be modified.